Message Statistics

Message Statistics helps agency owners and admins review message activity across an agency. Use it to see how many messages were sent, compare paid and free messages, review team activity, and export summary data.

In Message Statistics, PPV means a paid message.

Accessing Message Statistics

1. Open FBuddy and go to Dashboard -> Agencies.
2. Open the agency you want to review.
3. Click Open Message Statistics, or choose Extension -> Message Statistics from the agency sidebar.

Only agency owners and admins can open Message Statistics. Members who do not have access may not see the Message Statistics link, or may see a message that only agency owners and admins can view message statistics if they open the page directly.

Enable Message Logging

Message Statistics records new agency message activity only while Message logging is turned on.

1. Open Message Statistics.
2. Find Message activity.
3. Turn on Message logging.
4. After Message logging is on, new direct and mass message activity can appear in the dashboard.

If Message logging is disabled. appears, turn on Message logging before expecting new message activity to be added or reviewed.

When logging is off, the Summary and Messages tabs are hidden. The top totals may still show existing logged activity from the default date range. Turn logging back on to review logged rows and use filters.

Summary Cards

The top of the page shows three quick totals for the selected data:

• Total messages
• Paid messages
• Free messages

These cards update when you change filters or the selected time range.

Summary Tab

The Summary tab is the default view for reviewing trends. It opens with Monthly grouping selected.

Use the view controls to:

• Choose Daily, Weekly, or Monthly grouping.
• Filter by Period and Member. The Period filter includes presets, a custom date range, and start and end times.
• Sort by Total messages or PPV messages.
• Review PPV ratio, PPV revenue, Avg PPV price, and Unique recipients.
• Click Export CSV to download the current summary table.

If filters from the Messages tab are active, the Summary tab may show Review advanced filters in Messages. Click it to return to the detailed filter controls.

Messages Tab

The Messages tab shows individual logged messages. Each row can include:

• Sent
• Sender
• Creator
• Type
• Price
• Attachments
• Content
• Recipient

Use the column filters to narrow the table:

• Sent: choose a preset such as Last 24 hours, Last 7 days, Last 30 days, Last 90 days, Last 6 months, or Last year, or select a custom range and times.
• Sender: search and select team members.
• Creator: search and select agency creators.
• Type: filter to Paid or Free messages.
• Price: select Has price or enter Min USD and Max USD values. The filter also shows the available price range for the current results.
• Attachments: select Has attachments or enter Min and Max attachment counts. The filter also shows the available attachment range for the current results.
• Content: enter text in Contains text to search message content.
• Recipient: filter by Mass message, Direct message, or selected recipients.

Click Apply inside a filter to update the results. Click Clear inside a filter, then Apply, to remove that filter. Use Clear all filters when multiple filters are active.

Use Previous and Next at the bottom of the table to move through additional pages when there are more logged messages than fit on one page.

Reviewing Message Content

Long message text is shortened in the table so the row stays readable. Use the expand button in the Content column to view the full message text, then collapse it when you are done.

For direct messages, the Recipient column can show the recipient name. Mass messages show Mass message instead.

Important Notes

• Message Statistics is available only for agency owners and admins.
• Message logging must be enabled before new message activity is recorded.
• Message logging must be turned on to open the Summary and Messages tabs.
• The table shows No messages found when there are no logged messages that match the current filters.
• The Summary tab shows No summary rows found for the selected range and filters. when the selected range and filters do not match any logged activity.

Troubleshooting

• You cannot see Message Statistics: ask the agency owner to confirm that your role is owner or admin.
• New messages are not appearing: open Message Statistics and confirm Message logging is turned on.
• Expected rows are missing: clear filters, expand the date range, and check both the Summary and Messages tabs.
• A price filter will not apply: make sure the minimum and maximum prices are zero or greater, and that the minimum is not higher than the maximum.
• An attachment filter will not apply: enter whole numbers only, and make sure the minimum is not higher than the maximum.
• Unable to load data: click Retry if it appears, then refresh the page if the problem continues.