Owner Guide

Welcome. This guide explains how agency owners set up a team, control access, and manage account limits in FBuddy.

Requirements

• Active Pro plan on the owner's account (required to create an agency and activate shared accounts)
• FBuddy account access to the Dashboard
• Owner or admin role to invite members, manage agency accounts, and update Restricted Words

Create an agency

1. Sign in to FBuddy and open Dashboard > Agencies.
2. Select Create Agency.
3. Enter a name and create the agency.

Note:

• Agencies are available only on the Pro plan. If you don't see the Create Agency button, upgrade your subscription and return here.

Invite members

1. Open Dashboard > Agencies and choose your agency.
2. Select Invite Member.
3. Enter the teammate's email and send the invite.
4. Choose the role for each invite (Member or Admin).

What members see

• They receive an email with an invitation link. After accepting, they appear in Members and the agency is usually set as their active context (they can switch back to personal at any time).

Managing invitations (owner/admin)

• Pending invites appear under Pending Invitations. You can resend or cancel them.
• Invitation links expire automatically; if a link expires, ask an owner/admin to resend from the Pending Invitations list.
• Invitation links can also become invalid after use or if they were sent to the wrong email address.

Switch into agency mode

• From the agency page, select Set Active to work in agency context. When the owner has an active Pro subscription and the Fansly account you're using is activated for the agency, members get Pro access while working in that agency.
• Select Use Personal to switch back to your personal context.

Tip: If you belong to multiple agencies, the Active badge shows which one is currently set.

Manage agency accounts

Location (owners/admins only)

• On the agency page, open the Agency Fansly Accounts section. Only owners and admins can access this section.

How accounts appear

• When an account is used while the agency is active, it appears in the Agency Fansly Accounts list for review. New accounts stay inactive until an owner or admin activates them.
• Open Agency Fansly Accounts to see the account summary with Active / Total and current Max.

Activate or deactivate (owner/admin)

• Use Activate to count an account toward the agency's limit, or Deactivate to free a slot.
• Newly added accounts stay inactive until activated.
• The accounts list shows Active / Total and, when available, Max values in the header.
• If the agency is at its limit, the Activate action is disabled.
• You can also use Remove to delete an account from the agency workspace.

Manage restricted words

What it does

• Blocks manual Fansly messages that include words or phrases you disallow while the agency is active.

Open the list

• Go to Dashboard > Agencies, select your agency, then choose Restricted Words in the sidebar or card.

Add or update entries (owner/admin)

1. Enter a word or phrase and select Add. Matching is case-insensitive and ignores punctuation.
2. Edit or delete existing entries from the list when you need to adjust the policy.
3. To add several at once, choose Bulk add from list and paste words separated by new lines, commas, or tabs.

• Members can view the list but only owners and admins can change it.

Subscription slots and limits

• The owner pays for the agency. The Max value comes from the owner's Pro subscription quantity (seats).
• Each seat covers 2 active Fansly accounts, so one seat equals two account slots.
• Activating an account uses capacity, and deactivating an account frees it immediately.
• When you reach the limit, Activate is disabled with an activation-limit message.
• Increase seats from Dashboard > Billing > Manage Payment Options, or deactivate another account first.
• If Max shows 0, the owner does not currently have active Pro seat access for that agency.

Roles and permissions

• Owner: full control, cannot be removed or leave; only the owner can delete the agency.
• Admin: can invite/cancel invites, remove members (except the owner), and activate/deactivate agency accounts.
• Member: can work in agency mode but cannot manage invites or account activation.
• Privacy: member email addresses are visible to owners and admins. Non-admins see limited member details.

Remove members or delete the agency

Remove a member (owner/admin)

1. Open Members on the agency page.
2. Select the member and remove them. Their active agency is cleared automatically.

Delete the agency (owner only)

1. Open the agency page and choose Delete Agency.
2. Remove all other members first.
3. Confirm the deletion. The agency is removed and any user who had it set as active is automatically switched back to personal mode.

Troubleshooting

• Can't create an agency: ensure the owner account is on the Pro plan.
• Invite not received: check spam, confirm the email address, and resend from Pending Invitations.
• Invitation link doesn't work: links can expire, or be already used. Ask an owner/admin to send a fresh invitation.
• Can't activate an account: you've reached the Max count or the owner's Pro subscription isn't active. Deactivate another account, increase seats from Dashboard > Billing > Manage Payment Options, or renew the subscription.
• Can't see Agency Fansly Accounts: only owners and admins can view and manage this section.
• Can't edit restricted words: only owners and admins can add, change, or delete entries.
• Set Active button missing: verify you're viewing an existing agency where you are a member. If it is already active, you'll see Use Personal instead.