Owner Guide

Welcome. This guide explains how agency owners set up a team, control access, and manage shared account limits in FBuddy.

Requirements

• A Pro subscription on your FBuddy account (required to create an agency and activate shared accounts).
• FBuddy Dashboard access.
• The user who creates the agency becomes the Owner.
• Owner or Admin role to invite members, manage agency accounts, and update Restricted Words.

Create an agency

1. Sign in to FBuddy and open Dashboard > Agencies.
2. If you are on Pro, select Create Agency.
3. Enter an agency name and create it.

Note:

• Agencies are available only on the Pro plan. If you don't see Create Agency, open Dashboard > Billing > Manage Payment Options and upgrade your subscription first.
• After creation, you are taken to the agency overview page.

Invite members

1. Open Dashboard > Agencies and choose your agency.
2. Open Members from the agency overview.
3. Select Invite Member.
4. Enter the teammate's email and choose a role (Member or Admin).
5. Select Send Invitation.

What members see

• They receive an email with an invitation link. After acceptance, open Dashboard > Agencies, then the agency, then select Set Active if needed to work in that context.
• Members can switch back to Personal mode from Use Personal when the agency is active.
• The Members page shows the current role for each member.

Managing invitations (owner/admin)

• Pending invitations appear under Invitations. You can resend or cancel them.
• Invitation links expire automatically. If a link expires, ask an owner/admin to send a new invitation.
• Invitation links can also be invalid if already used or sent to the wrong email address.
• Open Invitations (owner/admin only) to manage all pending invites and resend/cancel actions.

Switch into agency mode

• From the agency page, select Set Active to work in agency context.
• Members can use shared workflows once a Fansly account is activated for that agency.
• Select Use Personal to switch back to your personal context.
• You can also switch context from the dashboard sidebar context menu, which shows Personal and your joined agencies.

Note: If you belong to multiple agencies, the Active badge shows which one is currently set.

Manage agency accounts

Location (owners/admins only)

• On the agency page, open Agency Fansly Accounts. Only owners and admins can access this section.

How accounts appear

• When a Fansly account is first used while the agency is active, it appears in Agency Fansly Accounts for review.
• New accounts stay inactive until an owner or admin activates them.
• The list header shows Active / Total and, when available, Max.

Activate or deactivate (owner/admin)

• Use Activate to count an account toward the agency's limit, or Deactivate to free a slot.
• The accounts list shows Active / Total and, when available, Max values in the header.
• If the agency is at its limit, the Activate action is disabled.
• Use Remove to delete an account from the agency workspace.

Manage restricted words

What it does

• Blocks manual Fansly messages that include words or phrases you disallow while the agency is active.

Open the list

• Go to Dashboard > Agencies, select your agency, then choose Restricted Words in the agency navigation.

Add or update entries (owner/admin)

1. Enter a word or phrase and select Add.
2. Edit or delete existing entries from the list when you need to adjust the policy.
3. To add several at once, choose Bulk add from list and paste words separated by new lines, commas, or tabs.

• Members can view the list, while only owners and admins can add, edit, or delete entries.
• Manual messages are checked against the blocked list while the agency is active.

Subscription slots and limits

• The owner pays for the agency subscription. The Max value comes from the owner's Pro subscription seats.
• Each Pro seat adds 2 active Fansly account slots.
• Activating an account uses capacity, and deactivating an account frees it immediately.
• When you reach the limit, Activate is disabled with an activation-limit message.
• Increase seats from Dashboard > Billing > Manage Payment Options (owner account), or deactivate another account first.
• If Max shows 0, the owner does not currently have active Pro seat access for that agency.

Roles and permissions

• Owner: full control, cannot be removed or leave; only the owner can delete the agency.
• Admin: can invite/cancel invites, remove members (except the owner), and activate/deactivate agency accounts.
• Member: can work in agency mode but cannot manage invites or account activation.
• Privacy: member email addresses are visible to owners and admins. Non-admins see limited member details.

Remove members or delete the agency

Remove a member (owner/admin)

1. Open Members on the agency page.
2. Select the member and remove them. Their access to the agency is removed.

Delete the agency (owner only)

1. Open the agency page and choose Delete Agency.
2. Confirm the deletion. The agency is removed and any user who had it set as active is automatically switched back to personal mode.

Troubleshooting

• Can't create an agency: ensure the owner account is on the Pro plan.
• Invite not received: check spam, confirm the email address, and resend from Invitations.
• Invitation link doesn't work: links can expire or already be used. Ask an owner/admin to send a fresh invitation.
• Can't activate an account: you've reached the Max count or the owner's Pro subscription isn't active. Deactivate another account, increase seats from Dashboard > Billing > Manage Payment Options, or renew the subscription.
• Can't see Agency Fansly Accounts: only owners and admins can view and manage this section.
• Can't edit restricted words: only owners and admins can add, change, or delete entries.
• Set Active button missing: verify you're viewing an existing agency where you are a member. If it is already active, you'll see Use Personal instead.
• Invitation says expired or invalid: ask an owner/admin to resend a fresh invitation from Invitations.